Introduction

Your privacy is important to us. This policy explains how your information is collected, used, and protected by Black Swan Dress Care and Dry Cleaners Pvt. Ltd. (the “Company”) on our website, www.blackswandrycleaners.com (the “Site”). By visiting or using the services on our Site, you agree to the collection and use of your information as described in this policy.

Information We Collect

During the registration or service process, we may collect the following personal information:

• Your name, including first and last name
• Your mobile phone number, alternate email address, and contact details
• Your postal code and demographic profile (age, gender, occupation, address)
• Information about your browsing activity on our site, such as pages visited, links clicked, and frequency of access

How We Collect and Use Your Information

We collect your personal information primarily through a voluntary registration process, online surveys, and your direct interactions with our website.

We use this information to:

• Provide you with personalized features and promotional offers.
• Contact you directly via call, SMS, or WhatsApp to provide requested services or resolve issues.
• Improve our products and services through internal analysis and customer feedback.
• Preserve transaction history as required by law.
• Serve promotional and advertising content to you through various platforms, including the Google Ad network. You can customize these ad preferences or opt out of Google Analytics for Display Advertising.

We may also share aggregated, non-personally identifiable information with our partners for market research and statistical analysis to create new products and services.

Information Sharing and Disclosure

We will not use your financial information for any purpose other than to complete a transaction. We do not rent, sell, or share your personal information with third parties.

Your information may be shared with our business partners to provide the specific products or services you have requested. Additionally, we may disclose your information if required to comply with a subpoena, court order, or legal request from law enforcement agencies, or to investigate, prevent, or take action regarding unlawful activities or suspected fraud.

Data Security and Your Choices

We have implemented appropriate physical, electronic, and managerial procedures to protect the information under our control from loss, misuse, or alteration. Access to your information is restricted to authorized personnel who require it to complete a transaction or provide a service.

While we strive to protect your personally identifiable information, transmissions over the internet cannot be guaranteed as completely secure. By using our site, you agree that we will not be held liable for any unintended disclosure of your information due to transmission errors or unauthorized third-party actions.

To correct or update any of your information, you can do so online through your account. In case you lose your access details, you can send an email to sales@blackswandrycleaners.com for assistance.

Location Information

We use Locus, a routing algorithm, to optimize our pickup and delivery services. The location of our delivery riders is tracked using the Locus SDK on their mobile devices. This information allows us to provide you with relevant updates about your delivery and ensures an efficient service.

Policy Updates

Black Swan Dress Care and Dry Cleaners Pvt. Ltd. reserves the right to change or update this privacy policy at any time. Such changes will be effective immediately upon being posted on the Site.